(Fixes for outdated info, formatting) |
|||
| Line 1: | Line 1: | ||
[[File:Faq.jpg|thumb|250px|Didn't find the answer you are looking for? Try [[Getting more out of your CAEDM account]] or [[Contact us]]]] | [[File:Faq.jpg|thumb|250px|Didn't find the answer you are looking for? Try [[Getting more out of your CAEDM account]] or [[Contact us]]]] | ||
===Why is my account disabled?=== | ===Why is my account disabled?=== | ||
| − | + | ::Most likely, your [[CAEDM account#Disabled Accounts|account needs to be renewed]]. To renew your account, [[CAEDM account#Changing a password|change your password]], or click Renew My Account under the Accounts tab of the wiki. | |
===How do I access CAEDM from my home computer?=== | ===How do I access CAEDM from my home computer?=== | ||
| − | + | :: Most CAEDM services can be accessed from home, on campus from your laptop, and, in some cases, even your phone. For complete details, see [[Remote Computing]]. | |
===How do I share files?=== | ===How do I share files?=== | ||
| − | + | ::If you are working in a group with other students with [[CAEDM account| CAEDM accounts]], the easiest way to share files is with a [[CAEDM groups| CAEDM group]]. Everyone in your group will have a common folder on their [[J Drive]] where you can all save your work. Your group's files will be backed up every night. If you are sharing files with someone who does not have a CAEDM account, you can use either [[OwnCloud]] or [[Temporary FTP]]. | |
===I deleted a file. How do I get it back?=== | ===I deleted a file. How do I get it back?=== | ||
| − | + | ::If it was on your J Drive last night, it was backed up. You can use [[WebRestore]] to retrieve your file. [[WebRestore]] also saves 3 copies of every file on the J Drive in case a file gets altered or damaged and you need to revert to a previous version. | |
| + | |||
===I can't find the program I need for my homework in the start menu. Where are all the programs?=== | ===I can't find the program I need for my homework in the start menu. Where are all the programs?=== | ||
| − | + | ::Most programs are available in the start menu on lab machines, but some programs are available only through [[RGS]] and [[Citrix]]. Full details are available on the individual pages [[RGS| for RGS]] and [[Citrix| for Citrix]]. | |
| − | ===I tried to print, but I only see the "CAEDM" printer. Where are the printers?=== | + | ===I tried to print, but I only see an option for the "CAEDM" printer. Where are the printers?=== |
| − | + | ::Choose the [[Printing#CAEDM Print Driver| "CAEDM" printer]] and it will bring up a dialog box that allows you to choose from a list of printers in both CAEDM and department computer labs. | |
===Where can I save my files?=== | ===Where can I save my files?=== | ||
| − | + | ::We highly recommend you save your work on the [[J Drive]]. It's accessible virtually everywhere, and it's [[WebRestore| backed up every night]]. You are given a generous [[Quota| quota]], but if that's not enough space, you may want to investigate [[CAEDM groups#Scratch Space| scratch space]], or [[temporary local storage]]. If you are using a [[CAEDM groups| group]], your [[J Drive#Group Quota| group quota]] is separate from your own [[J Drive#User Quota| user quota]]. | |
===Where can I make a website?=== | ===Where can I make a website?=== | ||
| − | + | ::By default, every [[CAEDM account]] has a [[Web Space|www folder]] on the [[J Drive]]. Files placed in the [[Web Space|www folder]] are accessible on the web at http://www.et.byu.edu/~username. Every [[CAEDM groups| CAEDM group]] also has a [[Web Space|www folder]] in it's [[CAEDM groups#Group Filespace| group filespace]]. The group folder may be accessed on the web at http://groupname.groups.et.byu.net/ | |
Revision as of 15:08, 16 February 2017
Didn't find the answer you are looking for? Try Getting more out of your CAEDM account or Contact us
Contents
- 1 Why is my account disabled?
- 2 How do I access CAEDM from my home computer?
- 3 How do I share files?
- 4 I deleted a file. How do I get it back?
- 5 I can't find the program I need for my homework in the start menu. Where are all the programs?
- 6 I tried to print, but I only see an option for the "CAEDM" printer. Where are the printers?
- 7 Where can I save my files?
- 8 Where can I make a website?
Why is my account disabled?
- Most likely, your account needs to be renewed. To renew your account, change your password, or click Renew My Account under the Accounts tab of the wiki.
How do I access CAEDM from my home computer?
- Most CAEDM services can be accessed from home, on campus from your laptop, and, in some cases, even your phone. For complete details, see Remote Computing.
- If you are working in a group with other students with CAEDM accounts, the easiest way to share files is with a CAEDM group. Everyone in your group will have a common folder on their J Drive where you can all save your work. Your group's files will be backed up every night. If you are sharing files with someone who does not have a CAEDM account, you can use either OwnCloud or Temporary FTP.
I deleted a file. How do I get it back?
- If it was on your J Drive last night, it was backed up. You can use WebRestore to retrieve your file. WebRestore also saves 3 copies of every file on the J Drive in case a file gets altered or damaged and you need to revert to a previous version.
- Most programs are available in the start menu on lab machines, but some programs are available only through RGS and Citrix. Full details are available on the individual pages for RGS and for Citrix.
I tried to print, but I only see an option for the "CAEDM" printer. Where are the printers?
- Choose the "CAEDM" printer and it will bring up a dialog box that allows you to choose from a list of printers in both CAEDM and department computer labs.
Where can I save my files?
- We highly recommend you save your work on the J Drive. It's accessible virtually everywhere, and it's backed up every night. You are given a generous quota, but if that's not enough space, you may want to investigate scratch space, or temporary local storage. If you are using a group, your group quota is separate from your own user quota.
Where can I make a website?
- By default, every CAEDM account has a www folder on the J Drive. Files placed in the www folder are accessible on the web at http://www.et.byu.edu/~username. Every CAEDM group also has a www folder in it's group filespace. The group folder may be accessed on the web at http://groupname.groups.et.byu.net/
